Frequently Asked Questions
Everything you need to know about bringing MATCH into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly.
Does MATCH offer a warranty on home decor and furniture?
Yes, all our furniture items come with a limited one-year warranty covering manufacturing defects. Textiles and smaller decor items are covered for 90 days from the date of purchase.
Can I return an item if it doesn't fit my space?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your MATCH account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we offer flexible financing options through Affirm to help you design your home now and pay later.
Are your materials sustainably sourced?
At MATCH, we prioritize sustainability. Over 70% of our wood products are FSC-certified, and we use OEKO-TEX certified fabrics to ensure your home is free from harmful chemicals.